Customer Service
Opening Times: Monday-Friday: 8am - 8pm
Saturday-Sunday: 9am - 6pm
Bank Holidays: 9am - 6pm
All times are GMT
Email: Send a message to the Customer Service Team using our online form
CLICK HERE

> Delivery Disruptions

We currently have no delivery disruptions.

> Ordering and Payment

Ordering
To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the delivery screen, if there are any special comments that you would like to make about the delivery please include them here. Proceed to payment in order to confirm your order - check the items, payment method, billing and delivery address are correct then hit the 'PAY & CONFIRM' button if they are all correct. Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment
We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and American Express. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card
Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try another card. Please call us if your payment cannot be made although we cannot take telephone orders we can help you to understand what to do or who to contact.

Payment via PayPal Account
If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the surfdome.com website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try a debit or credit card or contact PayPal for assistance.

Promotional Coupons
If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team using this form.

Gift Vouchers
To use a gift voucher, add the items to your cart and go to checkout. To pay for your products enter the gift voucher number on the shipping page, in the Gift Voucher box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please don't hesitate to contact our customer service team using this form.

Cancelling your order
If your order has not started being processed by our warehouse, you can contact us immediately so that we will be advise you what to do. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.

In the UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

> UK Delivery

All orders over £75 qualify for Free Next Day Delivery via DPD and Click & Collect Next Day.

Service UK
Cost
Estimated Delivery (from dispatch)
Standard
FREE
3-5 working days
1st Class
£1.95
1-3 working days
Click & Collect Next Day Delivery
£2.95
1 working day
UK DPD 48 Hour
£2.95
2 working days
UK DPD Next Working Day
£3.95
1 working day
UK DPD Saturday Service
£9.95
Saturday am
UK DPD Luggage or Bulky Items
FREE
24 hours (weekeday only)


There are some postcodes that we are unable to offer 24hr delivery these include:
AB - Aberdeen, BT - Belfast, GY - Guernsey, FK - Falkirk, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, JE - Jersey, KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire, TR21-25 - Isles of Scilly, ZE - Shetland. Courier services to these areas will generally take an additional 1-2 working day(s).

UK Delivery

The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries, and DPD for Next Working Day, 48 Hour (2 working days) and Saturday Delivery, together with Collect + for Click and Collect Next Day Delivery.

All DPD UK Next Working Day or 48 Hour (2 working days) orders placed before 7pm (Monday-Thursday) will be dispatched the same day, subject to stock availability.

Because a signature is required for DPD deliveries, we've added the convenience of a one-hour delivery window. Just provide us with your mobile telephone number or email and DPD will tell you exactly when your order is being delivered. You can even change the delivery date or get it delivered to a neighbour.

Orders placed via DPD UK Next Working Day on Friday or Saturday will be delivered on the next working day. On Sundays and Bank Holidays the cut off for UK Next Working Day delivery is 4pm. Orders made after these times will be dispatched the following day.

Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Surfdome reserve the right to amend orders placed with incorrect delivery options without notice. Surfdome does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Surfdome is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Click & Collect Next Day Delivery

Get your orders delivered to one of over 5,250 local stores in the UK for collection at your convenience using our Click & Collect Next Day Delivery service. Place your order before 5pm Monday to Thursday to pick up your order on the next Working Day, excludes bank holidays. Stores are typically open 8am – 9pm, 7 days a week so you can collect your order when you want rather than waiting in for a home delivery.

How can I select Click & Collect Next Day Delivery on my Surfdome order?
When placing your order you can choose the Click & Collect Next Day Delivery option on the Delivery Options page before you get to the Payment page of checkout. During checkout when you select Click & Collect Next Day Delivery as your delivery method, you will also be able to select your nearest collection point. To locate your nearest Collect+ store, click here. Collection point stores are typically open 8am-9pm, 7 days a week. The opening times for specific stores are shown when you are selecting the collection point when placing your order.

Once you have successfully placed and paid for your order, you will receive a dispatch confirmation email from Surfdome detailing the items sent and the delivery method. You will then receive confirmation from Collect+ via email and SMS once your parcel is available for collection at the collection point. This will include your unique collection code. This normally happens within 1 working days of Surfdome processing your order.

Please take your Collect+ collection code and proof of ID with you when you go to the collection point to collect your parcel. Proofs of ID are Driving licence, Utility Bill, mobile phone bill, Wage slip, Bank statement, Bank Card, Building Society Book, Passport or Cheque book.

Hardware deliveries

Surfdome wants to ensure you receive your item safely and securely. With this in mind we inspect all our boards before dispatch. We also ask you to inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If there is further refusal, please contact Surfdome on our customer service number 0844 357 1022 or via our contact form.

> International Delivery

Delivery Options and Prices

European Union & Western Europe
All orders over £75 qualify for Free Delivery in Europe.

Service Europe
Cost
Estimated Delivery (from dispatch)
Standard
£4.95
5-7 working days
Luggage
£14.95
3-5 working days

The following countries are defined as European Union & Western Europe:

EU & Western Europe
Andorra
Austria
Belgium
Bulgaria
Canary Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Vatican City


Russia All orders over £75 qualify for Free Delivery in Russia using Tracked Courier Services.

Service International
Cost
Estimated Delivery (from dispatch)
Standard
£9.95
7-10 working days


Eastern Europe
All orders over £75 qualify for Free Delivery to Eastern Europe.

Service International
Cost
Estimated Delivery (from dispatch)
Standard
£9.95
7-10 working days
Luggage
£14.95
3-5 working days

The following countries are defined as Russia & Eastern Europe:

Eastern Europe
Albania
Belarus
Bosnia & Herzegovina
Moldova
Montenegro
Russia
Serbia
Ukraine



Australia
All orders over £75 qualify for Free Delivery in Australia.

Service International
Cost
Estimated Delivery (from dispatch)
Standard
£9.95
3-7 working days
Luggage
£14.95
3-5 working days


Americas
All orders over £75 qualify for Free Delivery in the Americas.

Service International
Cost
Estimated Delivery (from dispatch)
Standard
£9.95
3-7 working days
Luggage
£14.95
3-5 working days

The following countries are defined as Americas:

Americas
Canada
USA



Asia Pacific & RoW
All orders over £75 qualify for Free Delivery in Asia & Pacific.

Service International
Cost
Estimated Delivery (from dispatch)
Standard
£9.95
7-10 working days
Luggage
£14.95
3-5 working days

 

The following countries are defined as Asia Pacific & ROW:

Asia-Pacific
Australia
New Zealand
East Timor
Hong Kong
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Turkey

> Returns and Exchanges

How long do I have to return an item?
You have 30 days from the date on which the goods were received to return any item.

UK RETURNS
Free UK returns via Collect+

FREE Returns are now available at Surfdome.com. All UK clothing and footwear orders can be returned via Collect+. There are over 5,250 stores nationwide, including local supermarkets, petrol stations, corner shops and newsagents. Stores are typically open 8am – 9pm, 7 days a week so you can collect your order when you want rather than waiting in for a home delivery To find your nearest store CLICK HERE. Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via collect+. This offer is currently restricted to UK orders only.

All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of the local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code - CLICK HERE.

Your return should be processed within 10 working days of your Surfdome goods being dropped at your selected Collect+ store. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the following Friday.

To print your Collect+ returns label insert, please CLICK HERE.

UK returns via Royal Mail

At Surfdome we do offer an alternative returns service using Royal Mail . All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Royal Mail Returns label stick it onto your parcel. Download your free Royal mail label PDF RM 48 Free Returns Letter Final Incl Label (2) Simply take your parcel to local post office. This service is tracked if you hand the parcel to the counter staff, always obtain a receipt and your tracking number. Hold on to this until your refund has been made.

Your return should be processed within 10 working days of your Surfdome goods being dropped at the post office. You will receive a confirmation email when you return has been processed.

To print your Royal Mail returns label please click here.

Returns Address
SURFDOME RETURNS
Surfdome.com
c/o Norbert Dentressangle
Unit 29
Vaux Road
Finedon Road Industrial Estate
Wellingborough
NN8 4TG

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products. Please provide images of the fault and the barcode of the item so that we can quickly agree next steps.

Items should be returned via a tracked delivery service to enable your item arrives safely at Surfdome. Surfdome cannot accept responsibility for items that are not returned by recorded delivery.

Upon inspection of returned product, Surfdome will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and have to send it back to you at your expense.

You can also return your order at your own cost via another carrier. We advise you use Royal Mail recorded delivery or another similar service to ensure we can track that your package has arrived at our warehouse.

If you have received an item that is faulty or received incorrectly, please contact our Customer Services Team by phone or email. We can then either arrange collection, provide you with a pre-paid returns label or arrange suitable advice regarding your return.

INTERNATIONAL RETURNS
Local returns now available in Australia, France and USA

When returning goods to Surfdome from Australia and France there is no need to pay expensive international postage charges as your item can be sent to a local address.

Please clearly mark the returned item(s) with the returns address and ensure that the 7 digit reference number is in view. This will ensure your refund is processed quickly. Please send the item to your country’s returns centre:

AUSTRALIA:
I-parcel c.o Qantas Freight Enterprises
Attn: I-parcel UK returns - SD
International Freight Terminal
Building 59 Service Road
Melbourne Airport VIC 3045
Australia

USA:
I-parcel
Attn: I-parcel UK returns - SD
45 Fernwood Ave
Edison, NJ 08837
USA

FRANCE:
SURFDOME RETOURS
GT Logistics
155 Rue Fontaine de Bièvre
38140 Rives
France

*Please only post items into these centres if you live in the same country.

All other International returns, should be addressed to:

SURFDOME RETURNS
Surfdome.com
c/o Norbert Dentressangle
Unit 29
Vaux Road
Finedon Road Industrial Estate
Wellingborough
NN8 4TG

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products. Please provide pictures of the fault and the barcode of the product so that we can quickly agree next steps.

Items should be returned via a tracked delivery service to enable your item arrives safely at Surfdome. Surfdome cannot accept responsibility for items that are not returned by recorded delivery.

Upon inspection of returned product, Surfdome will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and have to send it back to you at your expense.

Warranty
All products purchased from Surfdome carry the full manufacturer warranty unless sold as a "no warranty" item. Special circumstance: in the event the manufacturer is no longer in business, Surfdome will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.

> Terms and Conditions

About Us
Surfdome.com is a website owned and operated by Surfdome Shop Ltd, a limited company registered in the UK with company number 5648145 at York House, Empire Way, Wembley, HA9 0PA. The company is registered for UK VAT with registration number 897 083 571.

The head office of Surfdome Shop Limited is at York House, Empire Way, Wembley, HA9 0PA. Please note this is our commercial office address and not our warehouse address.

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surfdome Shop Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surfdome Shop Ltd. Surfdome Shop reserves the right to make changes to this website and these terms and conditions at any time.

Copyright and Trademark Notice
This website is owned and operated by Surfdome Shop Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Surfdome Shop Ltd. All audio and video clips are the sole property of Surfdome Shop Ltd or their respective content providers. All software used on the website is the sole property of Surfdome Shop Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Surfdome Shop Ltd's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold
All of Surfdome's products are guaranteed against defects in accordance with the manufacturers warranty from the date on which the goods were received. Except as expressly stated herein, Surfdome Shop Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Surfdome Shop website. Except as expressly stated herein, Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Surfdome Shop Ltd arising from any product sold on the Surfdome.com website shall be the price of the product ordered. In no event shall Surfdome Shop Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the Surfdome Shop Ltd Websites
The surfdome.com website and the materials therein are provided "as is". Surfdome makes no representations or warranties, either express or implied, of any kind with respect to the Surfdome.com website, their operations, contents, information, materials. Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Surfdome Shop Ltd, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Surfdome.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surfdome Shop Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Surfdome Shop Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Surfdome Shop Ltd shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Links Policy
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Surfdome Shop Ltd are not responsible for the operation of or content located on or through any such website.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surfdome Shop Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surfdome Shop Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Surfdome Shop Ltd is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Surfdome Shop Ltd.

Gift Vouchers
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - please check your voucher to find out when to use it by. Surfdome Shop Ltd cannot accept any responsibility for stolen or deleted gift vouchers. We'll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

Jurisdiction and Venue
You agree that any legal action brought against Surfdome Shop Ltd shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Surfdome.com website shall be an appropriate federal or county court located in Southern England.

> Surfdome Privacy Policy

Surfdome's online shop is owned and operated by Surfdome Shop Ltd. Surfdome is thoroughly committed to protecting the privacy of our customers, site visitors and partners. Surfdome.com has been established to sell surf related products and services online and to offer visitors information regarding Surfdome and its related businesses. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent.

This section only addresses the use and disclosure of information we collect from you online. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.
Surfdome Shop Ltd (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Surfdome holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Questions regarding this Policy should be directed to our customer service team using this form or contact Surfdome directly at the following address:

Surfdome Shop Ltd
York House
Empire Way
Wembley HA9 0PA

This Privacy Policy will explain the following regarding use of our site:

1. What information does Surfdome.com collect from you?

Surfdome.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customised experience while using our site.

Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests, and send us feedback. For example, this information might include your name, billing address, delivery address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Surfdome can fulfil your orders and provide you with personalised service.

Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide Surfdome's visitors with a superior customised online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Surfdome.com visitors on an aggregate basis to determine customers' preferences. Surfdome also completes research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customise our site's content, layout, and services. We receive reports from third party ad servers, content servers, or a web site analysis agent that tells us how many ads were presented and clicked upon or what content was served or viewed.

3. We gather information in the following ways:

Shopping
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .co.uk), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Contests
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available. You consent to such promotional use and disclosure of this information as a condition of your participation.

Newsletters & Promotional E-mails
We may offer free newsletters, and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current promotions and deals. To unsubscribe from Surfdome emails please click on the unsubscribe link at the bottom of every Surfdome email.

Contact Information
If you contact Surfdome.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.

Cookies
We use cookies in the operation of our website which can be deleted by accessing your internet options. Please see our section on Surfdome.com’s use of cookies for more information.

4. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Surfdome.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to customer.service@surfdome.com. After doing so, Surfdome.com users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails.

6. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

When you access your account information, the information is kept on a secure server and data is encrypted. All of the customer data we collect is protected against unauthorised access by physical security means.

8. Privacy Policy changes

If Surfdome.com makes changes to any terms or conditions in the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately.

> Surfdome.com's use of cookies

Visiting www.surfdome.com with your browser settings adjusted to accept cookies tells us that you want to use Surfdome's products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice and in our Privacy Notice. See below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.

Cookies and How We Use Them
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser for the purposes of:
- Identifying you when you sign-in to our site.
- Keeping track of items stored in your shopping basket.
- Conducting research and diagnostics to improve Surfdome’s content, products and services.
- Preventing fraudulent activities.
- Improving security.
- Delivering content, including advertisements, relevant to your interests on Surfdome.com and third-party sites.
- Using analytical tools to understand statistical patterns in website use.

The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Cookies and Browser Settings 
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Internet Advertising 
We work with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out of this type of relevant advertising, please go to the YourOnlineAdChoices website (opens in a new window - please note that we're not responsible for the content of external websites).

> You can now recycle your old electricals with us

If you're buying a new electrical item, we will recycle your old one for free.

Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items.

If you buy a new electrical item from us, we will recycle your old one for free. Please contact our customer services department on: 08443571022 with your new order number and letting them know that you would like to return your old electrical item for recycling. Your old item will then need to be packaged up and sent back to us at:

Surfdome.com
c/o Norbert Dentressangle
Unit 29
Vaux Road
Finedon Road Industrial Estate
Wellingborough
NN8 4TG

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.