> Christmas Returns

Can I return an unwanted Christmas gift bought from Surfdome?
We've specially extended our returns period for the Christmas season. Items purchased from Surfdome and dispatched during the period from 1st November 2011 to 31st December 2011 inclusive may be returned at any time before midnight on 31st January 2012 for an exchange or refund. Our returns policy will revert to the standard 28-day period for items purchased after 31st December 2011.

Please click here for full details on how to return your order.

> Ordering and Payment

Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service team using this form or call the Customer Service Team on 0844 357 1022 or +44 208 795 1112 from outside the UK.

Ordering
To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here. Confirm your order - check the items, payment method, billing and delivery address are correct then hit the 'SUBMIT MY ORDER' buttonif they are all correct.

Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment
We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Commidea is our payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card
Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the surfdome.com website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.

Payment via PayPal Account
If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the surfdome.com website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.

Promotional Coupons
If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eleigible for the discount. If you have any problems with the promotional coupon please email our customer service team using this form.

Gift Vouchers
To use a gift voucher, shop on line as normal add the items to your cart and go to checkout. To pay for your products enter the gift voucher number on the shipping and payment page, in the Gift Voucher box. DO NOT put it into the Coupon Code box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please don't hesitate to contact our customer service team using this form.

> Delivery Options and Prices

The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries, and DPD for Next Working Day, 48hr (2 working days) and Saturday Delivery. These are exclusively for UK orders.

For international orders, the couriers we use are Royal Mail International, DPD and FedEx.

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. Surfdome are not liable for these payments. All orders dispatched to Russia, Hong Kong and South Korea will be dispatched via FedEx and will therefore go through more vigorous customs checks. Some other large International orders may also be dispatched via FedEx.

To request alternate shipping there may be an additional charge. To request alternate shipping please email our customer service team using this form.

All UK Next Working Day or 48 Hours (2 working days) orders placed before 3.00pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. On Sunday the cut off for UK Next Working Day delivery is 1pm. Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.

If you wish to send orders via Royal Mail instead of FedEx, please contact our Customer Service team; however please note that you may be liable for any lost parcels.

In the unlikely event of a delay, we will endeavor to contact you by email or phone to let you know.

All delivery days are based on standard working days from Monday - Friday.*

Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.

Listed below are the delivery charges:

There are some postcodes that we are unable to offer 24hr delivery these include:
AB - Aberdeen, BT - Belfast, GY - Guernsey, FK - Falkirk, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, JE - Jersey, KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire, TR21-25 - Isles of Scilly, ZE - Shetland.
Courier services to these areas will generally take an additional 1-2 working day(s).

Surfdome reserve the right to amend orders placed with incorrect delivery options without notice. Surfdome does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Surfdome is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

> Returns and Exchanges

Surfdome is committed to you being fully satisfied with your purchases. If, for any reason, you would like to return any unused products, please follow the guidelines on the reverse of your invoice or on the collect+ enclosure in your package. Items must be returned within 28 days from date of purchase. Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required. If you are a UK customer, you can return your clothing or footwear order via our free collect+ service or for both UK and International customers you make your own arrangements through any postal carrier.

Upon inspection of returned product, Surfdome will issue a full refund to the card used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.

FREE UK RETURNS VIA COLLECT+
FREE Returns are now available at Surfdome.com. All UK clothing and footwear orders can be returned via Collect Plus. There are over 4,500 stores nationwide, including local supermarkets, petrol stations, corner shops and newsagents that are Collect+ partner stores and open for over 9 hours a day with 98% of the stores open 7 days a week. To find your nearest store CLICK HERE. Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via collect+. This offer is currently restricted to UK orders only.

All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of 4,500 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code - CLICK HERE.

Your return should be processed within 10 working days of your Surfdome goods being dropped at your selected Collect+ store. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the following Friday.

If you have lost your Collect+ insert, please click here to print off a new one - CLICK HERE.

OTHER UK AND INTERNATIONAL RETURNS
If you are making your return via another postal carrier, clearly mark the returned item(s) with the returns address and ensure that the 6 digit reference number is in view. Please send the item to:

SURFDOME
RETURNS
Unit 5 Palace of Industry
Fulton Road
Wembley
HA9 0TF

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, and we will refund the cost of any postage due if you unable to return the item via collect+.

Items should be returned via a tracked delivery service (such as Royal Mail recorded) to enable your item arrives safely at Surfdome. All exchanges will be shipped out via Royal Mail 2nd class, unless otherwise agreed with a customer service advisor. Surfdome cannot accept responsibility for items that are not returned by recorded delivery.

Warranty
All products purchased from Surfdome carry the full manufacturer warranty unless sold as a ''no warranty'' item. Special circumstance: in the event the manufacturer is no longer in business, Surfdome will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.

> Terms and Conditions

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surfdome Shop Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surfdome Shop Ltd. Surfdome Shop reserves the right to make changes to this website and these terms and conditions at any time.

Copyright and Trademark Notice
This website is owned and operated by Surfdome Shop Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Surfdome Shop Ltd. All audio and video clips are the sole property of Surfdome Shop Ltd or their respective content providers. All software used on the website is the sole property of Surfdome Shop Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Surfdome Shop Ltd's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold
All of Surfdome's products are guaranteed against defects in accordance with the manufacturers warranty from the date of purchase. Except as expressly stated herein, Surfdome Shop Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Surfdome Shop website. Except as expressly stated herein, Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Surfdome Shop Ltd arising from any product sold on the Surfdome.com website shall be the price of the product ordered. In no event shall Surfdome Shop Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the Surfdome Shop Ltd Websites
The surfdome.com website and the materials therein are provided "as is". Surfdome makes no representations or warranties, either express or implied, of any kind with respect to the Surfdome.com website, their operations, contents, information, materials. Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Surfdome Shop Ltd, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Surfdome.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surfdome Shop Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Surfdome Shop Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Surfdome Shop Ltd shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT receipt within the EU. VAT is not included in our prices for customers outside of the EU.

Links Policy
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Surfdome Shop Ltd are not responsible for the operation of or content located on or through any such website.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surfdome Shop Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surfdome Shop Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Surfdome Shop Ltd is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Surfdome Shop Ltd.

Gift Vouchers
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - please check your voucher to find out when to use it by. Surfdome Shop Ltd cannot accept any responsibility for stolen or deleted gift vouchers. We'll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

Jurisdiction and Venue
You agree that any legal action brought against Surfdome Shop Ltd shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Surfdome.com website shall be an appropriate federal or county court located in Southern England.

> Surfdome Privacy Policy

Surfdome's online shop is owned and operated by Surfdome Shop Ltd. Surfdome is thoroughly committed to protecting the privacy of our customers, site visitors and partners. Surfdome.com has been established to sell surf related products and services online and to offer visitors information regarding Surfdome and its related businesses. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent.

This section only addresses the use and disclosure of information we collect from you online. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Questions regarding this Policy should be directed to our customer service team using this form or contact Surfdome directly at the following address:

Surfdome Shop Ltd
Unit 5 Palace of Industry
Fulton Road
Wembley HA9 0TF

This Privacy Policy will explain the following regarding use of our site:

1. What information does Surfdome.com collect from you?

Surfdome.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customised experience while using our site.

Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests, and send us feedback. For example, this information might include your name, billing address, delivery address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Surfdome can fulfil your orders and provide you with personalised service.

Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide Surfdome's visitors with a superior customised online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Surfdome.com visitors on an aggregate basis to determine customers' preferences. Surfdome also completes research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customise our site's content, layout, and services. We receive reports from third party ad servers, content servers, or a web site analysis agent that tells us how many ads were presented and clicked upon or what content was served or viewed.

3. We gather information in the following ways:

Shopping
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .co.uk), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Contests
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available. You consent to such promotional use and disclosure of this information as a condition of your participation.

Newsletters & Promotional E-mails
We may offer free newsletters, and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current promotions and deals. Customers can unsubscribe at anytime.

Contact Information
If you contact Surfdome.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.

Cookies
We use cookies in the operation of our website which can be deleted by accessing your internet options.

4. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Surfdome.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to no_news@surfdome.com. After doing so, Surfdome.com users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails.

6. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

When you access your account information, the information is kept on a secure server and data is encrypted. All of the customer data we collect is protected against unauthorised access by physical security means.

7. Surfdome.com use of cookies

Surfdome.com Cookies: When you use our site we will store cookies on your computer in order to facilitate and customise your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to Surfdome.com. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

8. Privacy Policy changes

If Surfdome.com makes changes to any terms or conditions in the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately.

> WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Surfdome Shop Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.