FREE DELIVERY on ALL UK ORDERS
Plus FREE WORLDWIDE DELIVERY on orders over $117.00
UK Order under £60
2nd Class
1st Class
Next Working Day
Saturday
Luggage
FREE
£1.95
£3.95
£6.95
FREE
UK Order over £60
2nd Class
1st Class
Next Working Day
Saturday
Luggage
FREE
FREE
FREE
£6.95
FREE
EU Order under £75
Shipping          
£4.95


EU Order OVER £75
Shipping          
FREE
International Order under £75
Shipping           
Luggage
£9.95
£14.95



International Order OVER £75
Shipping           
Luggage
FREE
FREE
How will my order be delivered?
Surfdome offers a range of delivery methods which you are able to select during the checkout process. These include FREE UK delivery via Royal Mail 2nd Class, 1st Class Delivery, and Courier deliveries with Click & Collect Next Working Day, Next Working Day, 48 hour and Saturday delivery options. Next Working Day Delivery will be made by either ParcelForce, DPD or FedEx. You will be sent a tracking number for these services, however if you wish you can call our Customer Service Hotline quoting your order number and our staff will happily check the progress of your parcel.
What happens if I am not home?
Our couriers will leave a card explaining where your package is and also provide the package tracking number. ParcelForce will leave the package at your nearest post office for you to collect, a service which has proved very popular with our customers. DPD will email you to let you know what time slot your package will be delivered (within a two hour slot) and you can either arrange somebody to be there at that time or reply to the email to arrange an alternative delivery date.
My order has not arrived, where is it?
Very few orders should be delayed but the most common delays we note are; 1. an attempted delivery has been made but no-one was in (a card should always be left by the courier to notify you of this), 2. bad weather or strike action has created delays.
What is Click & Collect Next Working Day?
Click & Collect Next Working Day enables you to get your orders delivered to one of over 5,250 local stores in the UK for collection at your convenience using our Collect+ delivery service. Stores are typically open 8am – 9pm, 7 days a week so you can collect your order when you want rather than waiting in for a home delivery. For further information, click here.
Can we collect/return items to the Warehouse?
Unfortunately customers cannot collect or return items directly to the Surfdome warehouse or offices at this time. Please return the item via post using the returns procedure on your delivery note.
Do you deliver to BFPO addresses?
Yes we do.

Shipping information

Type
UK Mainland 2nd Class Post
UK Mainland 1st Class Post
UK Mainland Next Working Day
UK Mainland Saturday Courier
Weight
uk to 2kg
up to 2kg
up to 30kg
up to 30kg
Number of Days
3-5 working days
2-3 working days
24 hours
24 hours
Type
Luggage or Bulky Items
Europe
Rest of World
Overseas Luggage
Weight
uk to 30kg
up to 2kg
up to 2kg
Number of Days
24 hours
5-7 working days
7-10 working days
3-7 working days
Items on a Next Working Day & 48 hour delivery will require a signature on reciept
PLEASE NOTE: Royal Mail 1st and 2nd Class delivery estimates are based on time from the package leaving our warehouse.