CLICK ON ANY OF THE QUESTIONS BELOW> How do I return a product?
> Do I have to pay for returns?
> Is my order eligible for Free returns?
> How do I return my order using Collect+?
> How do I find my nearest Collect+ store?
> Can we drop items back to Surfdome?
> How long does it take to process my refund?
If you are a UK customer, you can return your clothing, footwear or accessories via our FREE Collect+ service. There are size and weight restrictions however packages over 10kg or over the maximum dimensions of 60cm x 30cm x 30cm cannot be returned for free via Collect+. For more info CLICK HERE.
Within the UK we offer FREE returns via the Collect+ network of over 4,500 stores nationwide, including local supermarkets, corner shops, petrol stations and newsagents. Many of these stores are open for over 9 hours a day, with 98% of the stores open 7 days a week. If your return is outside the weight and size restrictions of 10kg or over the maximum dimensions of 60cm x 30cm x 30cm it cannot be returned for free via Collect+. In this instance you will need to return the order via Royal Mail or a courier at your own cost.
All UK clothing, footwear and accessory orders can be returned via Collect+. Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via collect+. This offer is currently restricted to UK orders only.
All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of 4,500 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code - CLICK HERE.
Items over 10kgs or over the maximum dimensions of 60cm x 50cm x 50cm cannot be accepted for return via collect+.
To find your nearest Collect+ store, CLICK HERE.
Unfortunately customers cannot collect or return items directly to the Surfdome warehouse or offices at this time. Please return the item via post using the returns procedure on your delivery note. For large items like Surfboards, Surfdome is able to assist with returns by arranging a collection service. Please contact Customer Services on 0844 3571022 to obtain a quote.
All refunds should take no more than 5 working days from when your item(s) arrives back to Surfdome. Please allow for a further 5 days for the refund to show up in your bank account as this will vary. Collect+ returns should be processed within 10 working days of your Surfdome goods being dropped at your selected Collect+ store. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the following Friday.